Step 1. Are the items returnable?
- All returned items should be unworn and must be in original condition for refund within 30 days of purchase.
- Returns after 30 days will receive credit with Back on Track USA, Inc.
- Call 888-758-9836, Monday - Friday, 8:00am - 4:00pm (ET), to use any credit toward your next order.
Step 2. Request a Return Authorization Number
Please fill out the “Request a Return Authorization” form below and receive an RA number from our customer service before you return the item.
Step 3. Send to Back on Track's Warehouse
Choose what carrier you wish to use to ship the item(s) back to us. We recommend using a carrier that will have a tracking number.
Ship item back to:
Back on Track USA/Returns
RA# or Name ____________________
350 Circle of Progress Drive
Pottstown, PA 19464
If package does not have a packing slip or RA# included, the package may be refused.
Step 4. Your Return/Exchange
- Once the returned items have arrived at the warehouse we will process your credit, refund, or exchange.
- You will receive a tracking number when your exchanged is shipped out.
- Returns and Exchanges are typically processed within 2-3 days of receipt by our returns department. Please note that during busy seasons this process may take up to 14 days.
Step 5. Questions
Contact: firstname.lastname@example.org or call 888-758-9836.