contact information for back on track products

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"ADDRESS TYPE" ERROR MESSAGE when placing an order online:

If you receive this messagewhen placing an order online, please be sure the Address Type under the Shipping Address column has been checked either RESIDENTAL or COMMERCIAL as it is a required field.

Customer Service Request Form

Please be sure to fill in all appropriate fields (*) for us to assist you on the form below.

We will respond to your email message as soon as we can. 

For immediate assistance, please call our customer service office which is open Monday - Friday, 8:00am - 4:00pm (CST). 1-888-758-9836*


Please see the Returns link on the bottom of the page or call 484-949-8853 or email:

*Canadian customers: please contact Back on Track Canada at: or call +(1) 250-851-0191






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