Returns

Returns

Step 1. Are the Items returnable?

  • All returned items should be unworn and must be in original condition for refund within 30 days of purchase.
  • Returns after 30 days will receive credit with Back on Track USA, Inc.
  • Call 484-949-8853 to use any credit towards your next order.

Step 2. Request a Return Authorization

Please fill out the “Request a Return Authorization” form below and receive an RA number from our customer service before you return the item.

Step 3. Send Back to Warehouse

Choose what carrier you wish to use to ship the item(s) back to us. We recommend using a carrier that will have a tracking number.  

Ship item back to:

Back on Track USA/Returns

RA# ____________________

350 Circle of Progress Drive

Pottstown PA 19464

 

If package does not have a packing slip or RA# included, the package will be refused.

 

Step 4. Your Return/Exchange

  • Once the returned items have arrived at the warehouse we will process your credit, refund, or exchange.
  • You will receive a tracking number when your exchanged is shipped out.
  • Please allow up to 2 weeks from when your package is received by our returns department to when the exchange/credit is to be processed.

Step 5. Questions

Contact us: returns@backontrackproducts.com or 484-949-8853

 

 

First Name:
Last Name:
Email:
Phone Number:
I may be contacted by:


Best time to call:
Product Name:
Order #:
Date of Purchase (mm/dd/year):
Reason:
Exchange for:
Return for refund:
 
 

 

 

 

 

 

 

 

 

 

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